play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 5030267549
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in securely. This eliminates the need for a password or email login, allowing for a quick and easy login process.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Then, wait for the "send OTP" option to load and send the verification code. If you don't receive the OTP within the allotted time, use the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, log in with the same active number. If your number has changed, please send your updated KYC details to our customer support via email to facilitate a smooth account transfer. This will help resolve the issue and get your account up and running.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, which should resolve any compatibility problems. After reinstalling, you should be able to log in and play without issues.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming money, and bonuses cannot be withdrawn. This allows you to access your winnings but keeps your bonus rewards separate.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, all your Know Your Customer (KYC) details must be completed and submitted through the app, which includes saving your Aadhar card, UPI, and bank details. This information is required for the verification process. Please ensure all necessary details are saved in the app to continue.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically enable a process that can be completed within 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait up to 24 hours for their transactions to be processed. This delay can extend the overall completion time beyond the initial 3-hour estimate.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned in the gaming session can only be used within the gaming platform. Withdrawals are allowed for the money won while playing with the bonus amount. This money can be withdrawn separately from the bonus funds.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see if your withdrawal request is being processed. If it's pending, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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